We may recharge tenants for the cost of some repairs. This is where we have identified the repair is the responsibility of the tenant or because the repair has arisen due to neglect or carelessness by the tenant.
When you report a repair we will try to let you you know at the time if it is a rechargeable repair and we will try to tell you how much it will cost.
Sometimes, however, it is only once the work is being done that we may identify that it is a rechargeable repair.
For some repairs, or where the tenant has a history of rechargeable repairs, we will require to be paid in advance before starting the work.