Housing Service

Getting a House or Moving

Who can Apply for a House?
The Association operates an open access waiting list. This means that anyone aged 16 or over can apply for housing, and be assessed at any time. People living in all tenures and types of housing can apply. Application forms are available from all our offices. You can also download and Application Form.

Where Can I Move To?
Our houses are divided up into areas, and you can pick up to five areas where you would like to live. There is no limit to the number of house types you can choose, but remember that if you want to move for medical reasons only certain types of houses may be suitable to you. To find out where we have houses download our Housing List.

Paying Your Rent
When you should pay?
Your rent is due to be paid on the 28th of each month in advance. For example, your rent for July should be paid on 28th June. If you would find it easier to pay weekly or fortnightly then you can do this provided that you pay in advance.

How you can pay?
You can Pay your rent in any of the following way:
• By Direct Debit
• By using your Swipe Card at any Post Office
• At a shop or garage which has a Pay Point or Payzone terminal
• By telephone on 0870 770 0472. Debit Card Payments only.
• Online at the Payments Website. Debit Card Payments only.
• By agreeing that your Housing Benefit is paid straight to the Association by the Council.

Swipe Cards are easy to use, you simply hand over the payment and your card. The till operator will give you a receipt, which you should keep as proof of payment.

Direct Debit mandates are available from your Area Office or you can request one online.

Housing Benefit helps people meet the cost of rent if they would find it difficult pay themselves. You can apply even if you do not get any other benefits. Housing Benefit is administered by Councils.
You can claim Housing Benefit by contact your local council and asking for a form. Forms are also available from your Area Office. You should make a claim even if you are not sure you will qualify.

If you need advice about Housing Benefit or help to fill a form, please get in touch with your Housing Officer. If they cannot help, they can ask our Welfare Rights Officer to get in touch with you to sort things out.

For page 2 of Housing click here