Main Navigation
Submenu of Current Section
Repairs and Maintenance
Content
Who is Responsible for Repairs?
Please click here for a full list of repairs showing where the Association is responsible and where the tenant is responsible.
Right to Repair
From 30th September 2002, under the Housing (Scotland) Act 2001, Scottish Secure Tenants have the right to have small urgent repairs carried out by their landlord within a given timescale. This is called the Right to Repair Scheme. When you report a repair we will tell you whether it is a qualifying repair under the scheme. If the repair qualifies under the scheme we will:
If our usual contractor has not started the qualifying repair in the time limit set, you can ask a contractor from the Association’s approved list to carry out the repair. You cannot instruct another contractor if the repair is also a defect (if the house is newly built). You are also entitled to compensation from the Association for the inconvenience. If you have to instruct another contractor because the repair has not been started, the contractor will automatically bill the Association. If you require any further information please contact the Customer Services Team or click here to review the information supplied by the Scottish Executive on Right to Repair.
For all your customer enquiries, call your Customer Services Team on 0844 892 0321.
General e-mail enquiries to info@westscot.co.uk
