Repair Response Times

How long will they take?
The time it will take for repairs to be carried out depends on how serious they are. All repairs are given a category and the timescales for completion are as follows:-

Emergency Repairs
These are serious faults which could cause a risk to health or damage to the house, e.g. burst pipes, no power. Repairs in this category should be made safe within 6 hours and will normally be completed within 48 hours.

Urgent Repairs
These are repairs which are not so serious but need to be done quickly, e.g. light not working. Urgent repairs should be done within 3 working days.

Routine Repairs
Most repairs fall into this category. This includes work like internal joiner work, external repairs and installing new baths etc. We aim to complete all routine repairs within 10 working days.