How to Report a Repair
You should let us know as soon as possible if a repair needs done. This lets us get the job done before things get any worse. The best way to report a repair is to call the Customer Services Team on:
                                                                
                                                 0844 892 0321.

Be ready to tell them your address, the nature of the problem, which room is affected and when you can give access for the repair. Most repairs can be identified without an inspection. In some cases however, a Housing Officer or Technical Officer will call at your home to see exactly what is needed before a repair can be ordered.

Warning - check identity cards!
Before you let anyone into your home to carry out a repair or gas service, you should check their identity card and works order to ensure they are genuine. If you are not sure, ask them to stay outside and phone the Customer Services Team.

Reporting a Repair When the Office is Closed
If you need an emergency repair done when our offices are closed, you should phone BCAS on 0800 7837937. They will arrange for a contractor to visit.

The type of repairs we will do outside office hours are:

                           • Burst pipes/badly leaking pipes causing flooding
                           • Choked toilet (if only toilet in house)
                           • No hot or cold water
                           • Blocked drain causing a leak or sewage into home
                           • No heating
                           • Door or ground floor window not secure
                           • Broken handrail to stairs
                           • Serious roof leak
                           • No electricity or no lights
                           • Smoke coming from an electrical fitting
                           • Faulty smoke detector sounding

You need to be aware:

• We may need to inspect your repair to decide exactly what work needs to be done
• If it is an emergency, you must stay in your home until our workman arrives
• Outside normal office hours we will only respond to emergencies
• If you exaggerate the urgency of the problem to get a quicker (emergency) response, we may charge you the emergency call out fee
• You must arrange the repair of any damage that you cause, any repairs that are not a result of fair wear and tear, and repairs that are your responsibility under the Tenancy Agreement. 
• Contractors can refuse to work in your home if they believe their health and safety is at risk or if they experience abusive, threatening or antisocial behaviour towards them. We will write to you giving the reasons.